Why Outsource Customer Service?
Outsourcing your customer service function to Open Solutions frees your staff from time-consuming support services, including:
- Telephone inquiries and research
- Mail processing
- Name/address/social security number changes
- Check reorders
- Stop payments
- Removals of stop payments
- Requests by customers for backup withholding
- Requests for close-out
That's why so many of our insurance companies are currently taking advantage of this service.
Choosing Open Solutions as your customer service provider transfers your CAA* and CMMA customer service responsibilities to our group of highly skilled professionals who are exclusively dedicated to the success of your program. Transferring these labor-intensive tasks to Open Solutions takes your organization out of a non-core business line, and allows your staff to focus on the business of insurance.
Benefits to You
By outsourcing customer service, you create an opportunity to reduce your current staff, minimize their CAA processing responsibilities, or introduce new product lines without adding additional staff.
- Reduce the cost of providing excellent customer service to your accountholders by adopting an outsourced customer service solution through Open Solutions.
- Minimize your customer service scheduling conflicts–vacation, sick days, leave, and internal meetings.
- Decrease the need for special training of new personnel.
- Simplify budget planning, since Open Solutions' monthly fee includes phone support and mail processing.
- Enhance accountholder service through 24x7 access to Interactive Voice Response (IVR) providing balance, rate, and check information.
Benefits to Your Accountholders
Your accountholders will appreciate the superior assistance they receive from Open Solutions' Full Customer Service.
- Toll-free access to account information
- Nonstop access to account information through a friendly customer service staff Monday to Friday (except holidays)from 8:00 a.m. - 8:00 p.m. EST, and via IVR 24 hours a day, 7 days a week
- Specially trained customer service staff familiar with all aspects of RAA processing
- A guaranteed callback time of two hours for research requests
Superior Customer Service
Open Solutions Customer Service Representatives routinely exceed national standards for responsiveness and level of service. The following testimonials speak for themselves:
"Your customer service staff is very calm and collected, helping in any way they can."
"This staff is knowledgeable and always helpful in resolving customer issues."
Both you and your accountholders will appreciate the special support Open Solutions' full customer service provides.
*Customer Access Account (CAA) was previously named Retained Asset Account (RAA).
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